Catering Terms and Conditions

These Catering Terms and Conditions (“Catering Terms and Conditions”) set out the terms and conditions which govern and apply to any catering or other order from any of our restaurant or other partners made by you via our site. By making any such order, you confirm that you accept these Catering Terms and Conditions and that you agree to be legally bound by and will comply with them. Each time you use our site, you reaffirm your acceptance of the then-current Catering Terms and Conditions. We may amend or revise these Catering Terms and Conditions at any time in our sole and absolute discretion by amending this page. The amended Catering Terms and Conditions shall be effective immediately upon posting by us and you agree to the new posted Catering Terms and Conditions by continuing your use of our site. Unless otherwise stated, defined terms used in our site Terms of Use shall have the same meaning when used in these Catering Terms and Conditions.

1. Prices and Payment

Prices are subject to change at any time without notice and applicable goods and services tax.

Upon confirmation of your order, a minimum deposit of 30% of the total amount payable for your order shall be due and payable at the time of checkout through our site by: (a) credit or debit card; or (b) cheque or bank transfer if your order is made more than 14 days prior to your Event Date. You may also choose to pay the total amount of your order at the time of check out. Any outstanding balance of your total order amount shall be payable by cash or cheque upon delivery of your order on the date of your event or by bank transfer prior to your Event Date.

2. Food Consumption

Food is best consumed within 2 hours of the set-up time for regular full buffet orders with warmers, and within 1 hour for mini buffet and bento box orders in disposable containers. Neither any of our applicable restaurant or other partners nor us shall bear any responsibility or liability whatsoever for food consumed after the stipulated time.

3. Delivery Charges

For regular full buffet orders with warmers, a delivery charge of $50 applies per return trip. For mini buffet, bento box and other orders a delivery charge of $30 applies per trip.

A surcharge of $10 is applicable for delivery to offshore areas (Sentosa) and central areas denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard – 22, 23; Bras Basah – 18, 19.

4. Other Charges

For all full buffet orders with warmers, an additional service charge of 10% of the total price of the food ordered shall apply.

For all full buffet orders with warmers where set-up of the catering line is not on the ground floor and there is no direct lift access to the relevant floor at the venue, a charge of $15 per flight of stairs above ground floor per 50 pax (or part thereof) shall apply.

The following additional charges apply to late collection of catering equipment after 10:30pm or on the next day (if agreed to by us in our sole and absolute discretion):

Late Collection after 10:30pm:

  • if after 10:30pm (at a time specified by the customer and agreed to by us in our sole and absolute discretion): $50 for every 30 minutes (or part thereof) after 10:30pm, plus
  • if after 11:30pm: an additional $50 surcharge for staff transportation.

Next day late collection

Next day late collection at a time specified (in our sole and absolute discretion) by us: $50 surcharge.

5. Collection Delays

We allow a grace period of 15 minutes for any delays caused by you in relation to the clearing up and collection of catering equipment after the pre-agreed collection time. You agree to a charge of $10 per 15 minute period (or part thereof) for any delay in the clearing up and collection of catering equipment after the pre-agreed collection time (after taking into account such 15 minute grace period).

6. Other Changes and Amendments

Any changes or amendments to your order must be notified to and accepted by us no later than 4 days before the date of your event. We reserve the right in our sole and absolute discretion not to accept any change or amendment requested after such time. Any changes or amendments accepted later than 4 days before your Event Date shall incur an administration fee of $15.

7. Cancellation Fees

Cancellation of your order must be notified to and accepted in writing by us at least 5 days before your Event Date. You shall be liable to pay a cancellation fee of:

  1. 30% of the total order amount if your order is cancelled less than 5 days before your Event Date; or
  2. 100% of the total order amount if your order is cancelled 1 day or less before your Event Date.

8. Unavailable Items

The applicable restaurant reserves the right to change any food item with another of equivalent value without prior notice if it is unavailable for any reason whatsoever.

9. Loss or Damage

You are responsible for the safekeeping of all equipment provided by us for any full buffet order with warmers and shall be liable for the full replacement value of any lost or damaged equipment.

10. Time Stamp Label or Sign

You are responsible for the safekeeping of the time stamp label or sign. Neither any of our applicable restaurant or other partners nor us shall be responsible or liable whatsoever if you remove or deface the time stamp label or sign.

11. Leftover Food

In accordance with NEA guidelines, we are not permitted to provide food packing containers for you to pack any leftover food. You must pack any leftover food prior to the pre-agreed collection time. Any food remaining on the buffet line after the collection time will be disposed of by us.

12. Changes in Menus

We (on behalf of our restaurant and other partners) reserve the right in our sole and absolute discretion to change any menu (including prices of menu items) at any time without notice.

13. Full Buffet, Mini Buffet and Bento Box Orders

Regular full buffet orders are inclusive of buffet line tables with skirting, chaffing stand food warmers, and biodegradable disposables, napkins and trash bags.

Mini buffets are served in disposable trays without warmers and are inclusive of biodegradable disposables, napkins, tongs and serving spoons. Bento box orders are inclusive of biodegradable disposables and napkins.

14. Non-Disposable Crockery, Cutlery and Glassware

Upgrading to non-disposable crockery, cutlery and glassware is available for hire at prevailing rates upon request.

15. Other Catering Add-ons

Additional items or services such as uniformed service staff, chefs, cocktail tables, banquet chairs, fresh flower arrangements on the buffet line, open beverages are available at prevailing rates upon request.